We strive to provide the best customer experience through our fair policies
Our return/exchange policy lasts for 4 days from the receipt of the products by you. Exchange is subject to missing and damage only. Within 4 days of delivery, please fill out this form with information about the return/exchange. No return/exchange will be processed if not intimated within 4 days.
Kindly note, to initiate return/exchange, you must send images of the damaged/leaked package on our email. Subject to quality check, we will dispatch your exchanged package within 2-3 working days from receipt at our end. You may request a replacement for the missing or damaged products or reimbursement in the form of store credit or Bank Transfer. COD charges are typically not reimbursed from these orders.
A refund takes up to 10 business days to be credited back to your customer, this will be done through the payment gateway provider. After communication with our support team, the return/exchange will be done within 3-4 days and would take approximately 5-6 days for the product to be delivered again to you.
* Refunds will be processed as store credit or account refund depending on the choice of the customer.
* B.P. Oil Mills reserves the right to refuse to return a product if it is not in its original condition or is damaged not due to our error.
* No Refund/Exchange will be initiated if the safety seal is broken in the pictures shared on ecom@bpoilmills.com
* Unless you notify us within 4 (Four) days from the date of receipt, the products shall be deemed to have been accepted by you as being in good condition.
In case you have a change in mind just after making the payment, you can drop an e-mail at ecom@bpoilmills.com with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. Post which the return policy will apply.
If it is a COD order, a system generated cancelation email will be sent to you after the order has been cancelled. As long as your order has not been dispatched, you can cancel it directly, post which the return policy will apply.
We process orders as soon as they are received, typically somewhere between 0-3 business days. If there are any reasons for us not being able to process your order, we will get in touch with you accordingly.
Standard Shipping is free for all customers across India. For international shipments, please get in touch with us by email at ecom@bpoilmills.com and we will arrange it at an additional cost (this depends on our logistics partners and country of delivery).
Processing the order normally takes 2-4 business days and then shipping normally takes 4-7 business days. This may vary if the orders are placed from pincodes that have delivery constraints or limited accessibility.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 business days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
We will attempt delivery 3 times at the delivery address specified by you in the order, before we contact you that your package is not deliverable. You can track the package through the respective Order Tracking facility of the courier companies. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s).
The fulfilment of any order is completely at the discretion of B P Oil Mills Ltd.
If you have any questions pertaining to shipping, please get in touch by email at ecom@bpoilmills.com
